Customer Service

I dont remember when I read Jack Welch’s Straight from gut. It must be 2004 or ’05. But I do remember the core of the book – his relentless thirst for excellence, his passion to make GE the best company in world, his management philosophy and his pioneering ideas. There are several ideas we can […]


Refunds are an important part of running online business. But how do you handle refund requests? Here is the process we use at, All products come with 30 day no-questions asked refund policy. When a customer asks for a refund, I issue it as soon as possible. For customers requesting refund due to specific […]


I am leaving to Maldive in a few hours and I will be away for a week. I am going there to do an Excel Workshop. But I thought, I will quickly share 2 wow experiences I faced in the last week so that we all could learn something. Kingfisher Puts Sofas in their Airline […]


As a start-up owner, one of the easiest ways you can wow your customers is to reply your customers as quickly as possible. Since my business is mildly popular, I get a lot of email everyday and I try to reply to as many of those emails as possible. And Gmail helps me in doing […]