Customer Service

I dont remember when I read Jack Welch’s Straight from gut. It must be 2004 or ’05. But I do remember the core of the book – his relentless thirst for excellence, his passion to make GE the best company in world, his management philosophy and his pioneering ideas. There are several ideas we can […]

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Refunds are an important part of running online business. But how do you handle refund requests? Here is the process we use at chandoo.org, All products come with 30 day no-questions asked refund policy. When a customer asks for a refund, I issue it as soon as possible. For customers requesting refund due to specific […]

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I am leaving to Maldive in a few hours and I will be away for a week. I am going there to do an Excel Workshop. But I thought, I will quickly share 2 wow experiences I faced in the last week so that we all could learn something. Kingfisher Puts Sofas in their Airline […]

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As a start-up owner, one of the easiest ways you can wow your customers is to reply your customers as quickly as possible. Since my business is mildly popular, I get a lot of email everyday and I try to reply to as many of those emails as possible. And Gmail helps me in doing […]

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