Refunds are an important part of running online business. But how do you handle refund requests?
Here is the process we use at chandoo.org,
- All products come with 30 day no-questions asked refund policy.
- When a customer asks for a refund, I issue it as soon as possible.
- For customers requesting refund due to specific reason, I try to do a follow-up by asking them how I can help.
- When in doubt, I go by the principle “It is better to have a happy prospect than an unhappy customer”.
Today I want to share with you a recent email I received from Marilyn.
Marilyn bought my Project Management Excel Templates and she could not use them as she is an excel beginner. Pasted below is a screenshot of the email exchange. Read it from bottom-up.
How do you handle refunds?
What process do you use to handle refunds? How do you wow your customers / prospects with your refund policy. What awesome examples you have seen in this area? Please share using comments.